COMMON QUESTIONS

How do I register an account?

Am I eligible to register an account?

Why do you need my mobile number?

I didn’t receive my verification code. What should I do?

Can I use a non-UK mobile number?

What if I forget my login details?

I haven’t received my One-time Passcode (OTP). What do I do?

I haven’t received my confirmation email.

Can I have more than one account?

Can my account be suspended?

Can I enter using more than one mobile number?

Will I receive spam messages if I register?

Why do you need my postcode?

How will my personal data be used?

Will I receive marketing messages from anyone else?

How do I opt out of receiving marketing messages?

How do I contact you?

Why do you need my date of birth?

How will I know if I have won?

Can I self-exclude?

How do I know my entry has been received?

Are my payment details secure?

Online entry is not working in my browser. What do I do?

Why was my payment declined?

Can I cancel or refund my entry purchase?

How do I enter a prize draw?

How much does it cost to enter?

Can I enter more than once?

Can I enter for someone else?

I have sent an SMS to enter but I have not received a confirmation message

What payment methods can I use to enter?

Is there a free way to enter?

Who can enter?

Do free entries count?

Is there an entry/spend limit?

Is this gambling?

Where can I find the official terms and conditions?

How are winners chosen?

Is the draw fair?

Where can I see previous winners?

When are winners announced?

How long do I have to accept my prize?

Is the prize transferable or is there a cash alternative?

What happens if a winner does not respond?

How will the winner be selected?

Do all promotions on the site offer a prize?

How long do I have to accept my prize?

What should I do if I have a problem with my prize?